Refund & Exchange Policy

Refund Policy

As all items are made to order and tailored to your unique measurements, I am unable to offer refunds or exchanges.

If there is an issue with your order, please contact our email orders@serenoatelier.uk within 14 days of receiving your item and I will do my best to resolve any issues.

Please note: If the issue is due to incorrect measurements provided at checkout, any adjustments will incur an additional alteration fee.